At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Please Note: This is valid only for Kebabs and Curries Company Orders
Your Money is Secure
If your Amount Has been deducted from UPI or Debit/Credit Card or Netbanking or Wallet
Please do not worry , Your money is safe as per Consumer Safegaurding Guidelines
Cancellation Policy
Thank you for choosing us! We're dedicated to providing you with exceptional service. Please review our cancellation policy below:
Once Orders Placed Cannot be Cancelled
We understand that situations may arise where you need to cancel an order. However, please note that once orders are placed, they cannot be cancelled. We start preparing your order as soon as your order is confirmed, and our delivery partners are promptly dispatched to ensure you receive your order and on time.
We encourage all customers to double-check their orders before finalizing them to ensure accuracy and satisfaction. If you have any concerns or questions, please contact our customer support team before placing your order. We're here to help and provide any necessary information to assist in your decision-making process.
Exceptions may be considered in extraordinary circumstances, such as unavailability of ingredients or unforeseen emergencies. However, these exceptions will be assessed on a case-by-case basis and are not guaranteed. We appreciate your understanding and cooperation in adhering to our cancellation policy.
Important Points
it usually happens when bank servers are not able to confirm the payment status immediatialy
if bank confirms the payment to our servers within next 15 minutes, your order will be processed automatically
if bank confirms the payment to our servers after 15 minutes , then our system will reject the order and initiate the refund automatically
After Refund is initiated , it takes 5-7 working days to get the amount back in your account
Personal Information
My Orders
KCCO WALLET
Manage Addresses
FAQs
How to track my Refund?
Raise a Concern
